Complaints Handling Policy
Web Access Pty Ltd is committed to providing consumers with excellent customer service.
If for any reason you are unhappy with the services provided by Web Access Pty Ltd and wish to lodge a complaint, please
login to your ClientAccess account and lodge a ticket, if you do not have an account already please use our feedback form.
Complainants are treated courteously and sympathetically.
Your communication will be acknowledged within five working days of receipt. If there is scope for resolution without
the need for investigation you will also be provided with a response to your concerns.
In the event that an investigation is required we will make all reasonable efforts to provide you with a response
within 30 days.
If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep
you informed as to the progress being made and a likely timeframe for finalisation.
If it is more appropriate that your concerns are dealt with by an organisation other than Web Access Pty Ltd, we will
advise you accordingly and provide you with details of alternative avenues you may wish to pursue.
You may also refer to the auDA complaints page.
The auDA FAQ can also be located at http://www.auda.org.au/help/faq-index/.
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