.au domain names Service Level Agreement

AU Registration Applications

1. WebAccess will process all new .au applications in a timely manner.
2. If there is any problem with a new .au application, WebAccess will communicate directly with the applicant or their agent via email.
3. During normal business hours WebAccess will generally respond to applications within 2 hours. This may not be possible from time to time as a result of work load or registry systems availability issues.

AU Renewals

1. Quick and easy renewals with WebAccess online service. Instructions on how to renew will be provided on your renewal notification email.
2. Renewing is ultimately the registrant's responsibility; if your contact email is not up to date you will not receive your renewal notifications. You have access via your secure client area to add additional email addresses that will receive domain renewal notifications.
3. We recommend that all registrants keep track of the expiry dates for their domain names, and renew their domain names 90 days prior to expiry.
   
   If you wish to update your contact details, or wish to check on your expiry date, you can do so at any time by logging in to your client profile on the www.webaccess.com.au web site and clicking on My Domains.

Customer Service & Telephone Support

1. 9:00 AM -> 11:00 PM Mon - Fri
2. 10:00 AM -> 6:00 PM Sat - Sun

Online Maintenance Tools

1. Secure Area accessed via login on our website at www.webaccess.com.au
2. Allows delegation of your domain name to your web host of choice
3. Allows viewing of your domain names expiry dates and renewal ordering
4. Allows making changes to your contact details including changing your renewal notification email address and adding additional renewal notification email addresses