Web Access Pty Ltd
Visits to data centre are strictly by pre-arranged appointment only.
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Domestic Telephone
| Telephone : | 1300 139 456 |
| Facsimile : | (07) 3391 0544 |
International Telephone
| Telephone : | +61-7-3391-0555 |
| Facsimile : | +61-7-3391-0544 |
* Support hours listed are local Queensland time. GMT+10.
Telephone Hours
| Tech Support : | 9 AM -> 11 PM Mon - Fri; 10 AM -> 6 PM Sat - Sun |
| Telephone Sales : | 9 AM -> 5 PM Mon - Fri; 10 AM -> 6 PM Sat - Sun |
| Customer Service : | 9 AM -> 5 PM Mon - Fri; 10 AM -> 6 PM Sat - Sun |
Live Chat Hours
| Tech Support : | 9 AM -> 11 PM Mon - Fri; 10 AM -> 6 PM Sat - Sun |
| Live Chat Sales : | 9 AM -> 5 PM Mon - Fri; 10 AM -> 6 PM Sat - Sun |
| Customer Service : | 9 AM -> 5 PM Mon - Fri; 10 AM -> 6 PM Sat - Sun |
Emergency Contact
| Emergency Ticket : | 24 Hours every day. |
If you have an emergency issue, or cannot access your website, please log into the webaccess website, and lodge an emergency helpdesk ticket outlining your troubles.
We respond to emergency technical support enquiries 24 hours a day, 7 days a week, 365 days per year.
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Address
| Postal : | PO Box 1218
Coorparoo DC, QLD 4151
Australia |
| Business : | 26 Hampton Street
East Brisbane, QLD 4169
Australia |
ACN : 094 688 909
ABN : 97 094 688 909
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If support chat is unavailable and you would like to make a sales enquiry, please use our feedback form.
(note: existing clients, please login to ClientAccess and use the Support Ticket feature)
Public Holidays
| Holiday | 2008 | 2009 | 2010 |
| New Year's Day : | Tuesday 1 January | Thursday 1 January | Friday 1 January |
| Australia Day : | Monday 28 January | Monday 26 January | Tuesday 26 January |
| Good Friday : | Friday 21 March | Friday 10 April | Friday 2 April |
| Easter Saturday : | Saturday 22 March | Saturday 11 April | Saturday 3 April |
| Easter Monday : | Monday 24 March | Monday 13 April | Monday 5 April |
| Anzac Day : | Friday 25 April | Saturday 25 April | Monday 26 April |
| Labour Day : | Monday 5 May | Monday 4 May | Monday 3 May |
| Queen's Birthday : | Monday 9 June | Monday 8 June | Monday 14 June |
| Royal QLD Show : | Wednesday 13 August | Wednesday 12 August | Wednesday 11 August |
| Christmas Day : | Thursday 25 December | Friday 25 December | Saturday 25 December |
| Boxing Day : | Friday 26 December | Saturday 26 December | Monday 27 December |
WebAccess observes Australian National Holidays and Brisbane Specific Holidays.
We run only a core technical operating team on these days. If you require emergency
assistance, please log in and lodge an emergency support ticket and we will reply promptly.
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